As soon as a malfunction occurs, the i4SCADA MessengerPro informs the responsible service personnel directly and safely. An automatic escalation management with acknowledgement of receipt ensures that the next employee in the reporting chain is informed immediately if there is no feedback. The tool takes into account absences due to illness and holidays as well as shift changes. Alarms can also be output as voice messages in the respective local language.
You can conveniently manage your users and on-call schedules with the software. For example, it is possible to combine the plans of different areas into an alarm group. When changes are made, the i4SCADA MessengerPro automatically adjusts the on-call schedules immediately – during operation.
With the help of documentation, evaluation and statistics functions, you also get a detailed overview of the frequency and causes of malfunctions as well as the efficiency of the initiated measures.