Support Portal and Online Documentation.
In order to respond even bettor to questions and suggestions, WEBfactory has set up a Support Portal that makes communication, faster, more structured, and above all more transparent.
Know what the actual status is at any time, and in addition obtain all information concerning product announcements and updates. Access to the WEBfactory Support Portal is free-of-charge for customers.
You can reach our customer support portal via the following link:
Our support services for you.
- Service hotline available during normal office hours (8:00 a.m. to 5:00 p.m. CET)
- Ticket system with web portal and online tracking
- Classification and handling of malfunctions according to the ITIL standard
- Guaranteed response times depending on SLA
- Online - product documentation with Knowledgebase
- Remote troubleshooting support
- Access to the latest software releases